Zero, a fintech banking app, has announced the cessation of its services, prompting thousands of customers to transfer their funds to alternative accounts. The closure of the Zero Sustainable Money App will impact users with Zero Personal Accounts, Zero Debit Mastercards, or Planet Safe Savers.
According to MoneySavingExpert.com, Zero has 21,500 registered users, with only 7,500 actively using the app. All Zero customers have received emails detailing the necessary steps to take. While the app is set to operate until March 31, there is a possibility of an earlier closure.
To avoid any inconvenience, MSE recommends withdrawing funds by March 31. If not withdrawn, funds will be held for six years, accessible by contacting zero@transactpay.com. Savings account balances will be shifted to Zero personal accounts, requiring customers to transfer their funds to other accounts.
Established in Cardiff in 2023 and launched publicly in January 2025, Zero Sustainable Money App attributed its closure to the inability to secure additional funding. The company’s LinkedIn page confirmed the cessation of trading due to the failure to secure funding or find a buyer.
Zero provided a sustainable money app, current account, debit Mastercard, and savings account, catering to environmentally conscious individuals with features like GreenScore. The GreenScore feature assessed spending habits to gauge sustainability levels.
At its launch, Zero aimed to enlighten customers about their environmental footprint caused by spending habits. Co-founder and CEO, Richard Theo, envisioned a financial world where money positively impacts the planet, avoiding harmful activities like fossil fuel production or deforestation.
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