Disabled individuals are facing unequal treatment from banks, with one customer sharing a distressing experience of having to sit on the floor while waiting in a branch.
A study conducted by consumer organization Which? highlighted varying encounters for disabled bank clients, with some institutions offering minimal efforts towards inclusivity.
In the UK, there are approximately 16.8 million disabled individuals, constituting a quarter of the population.
Despite this, Which? asserts that significant discrepancies exist in the service quality provided by major banks in the country.
The evaluation involved over 2,200 respondents with impairments affecting their daily lives, who were asked to rate their current account provider across various criteria.
Discover the full report, including top and bottom-ranking banks, here
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Families are facing challenges in selling vacant retirement properties inherited from elderly relatives.
One individual reduced the price of their late mother’s retirement flat by £55,000 but has been unsuccessful in selling it, incurring substantial annual fees while the property remains unsold.
In 2015, Joan Taylor purchased a flat in Burgess Hill, West Sussex, for £225,000, which came with a 125-year lease and is only available to individuals aged 70 and above, limiting potential buyers.
Following Joan’s passing at 96 in June 2024, her son Gordon Taylor lowered the asking price to £170,000 but continues to struggle with the sale, as reported by the BBC.
Danone has issued additional recalls of infant and follow-on