Virgin Media, a leading UK internet service provider (ISP), is offering a new service called Smart Support to all its customers at no additional cost. This service provides 24/7 assistance to ensure smooth internet connectivity throughout the year.
Smart Support automatically checks broadband performance and promptly addresses any speed or connectivity issues that customers may face. It offers instant solutions to keep users online and prevent disruptions during activities like streaming or remote work.
Moreover, Virgin Media can remotely resolve issues overnight, without causing disruptions during the day. If necessary, customers may receive recommendations for WiFi Pod or Hub upgrades to enhance whole-home coverage. In severe cases, customers can request an engineer visit without incurring extra charges.
Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of reliable connectivity and highlighted the benefits of Smart Support in quickly resolving network issues. The company aims to provide customers with peace of mind and uninterrupted service, complementing its high-speed internet and reliable network.
Virgin Media has confirmed that Smart Support is now standard for all customers, demonstrating its commitment to enhancing customer experience without any extra fees.