Morrisons customers are expressing their frustration over a new fee implemented for ATM cash withdrawals. Stakeford shoppers have turned to their local Morrisons Daily store’s Facebook page to voice their displeasure about the change. The decision to charge for ATM withdrawals is made by an external provider, and it is currently being tested in select Morrisons Daily outlets.
In a post without identifying themselves, one customer shared, “The cash machine at Morrisons Daily now imposes a charge for withdrawing YOUR cash.” Another individual mentioned contacting their MP in response to the situation.
Since January 2018, nearly 19,000 free-to-use ATMs have vanished from UK high streets, as reported by the Payment Choice Alliance. The average UK adult withdrew £1,352 from ATMs in 2025, a 5% decrease from the previous year’s £1,424.
Morrisons disclosed annual losses of £381 million for the year ending October 26, primarily due to a £281 million interest expense on its debt. Despite reducing losses compared to the previous year, the supermarket chain, owned by US private equity firm Clayton, Dubilier & Rice, still ended the year with a £3.1 billion debt load. Morrisons cited increased expenses and a cyber incident that disrupted IT systems shortly before Christmas 2024 as contributing factors to its financial challenges.
During the festive season, Morrisons experienced a 3.4% increase in like-for-like sales over the six weeks leading up to January 4. The company attributed this growth to strong demand for its in-house premium product line, which saw a 17.4% sales surge. Non-food sales rose by 10%, and clothing sales increased by 4.7% during the Christmas period.
Rami Baitieh, Morrisons’ CEO, highlighted the company’s solid performance in a competitive market, maintaining sales growth and market share despite consumer economic pressures.