EE customers are on high alert due to a resurgence of a text message scam targeting them. The fraudulent message prompts recipients to claim their non-existent “EE reward points” before expiration by clicking a link to a fake EE website. Reports indicate a rise in these scam incidents recently.
Concerned users have shared their experiences online, warning others to be cautious. Cybersecurity firm Phonely has observed an increase in reports of this scam, with messages appearing to come from random numbers posing as EE.
Phonely advises mobile users to be wary of unexpected messages regarding rewards or benefits, as scammers are adept at creating convincing texts. Bryn Thompson, Phonely’s Marketing Director, emphasizes the importance of not clicking on links in unsolicited texts and suggests contacting the mobile provider directly if in doubt.
EE has clarified that they do not operate a points or rewards program and has provided an example of the scam message for customer recognition. The company urges recipients to ignore such messages and refrain from clicking on any links.
The fraudulent text falsely claims to offer points as a gift to high-quality customers and urges them to click the link to redeem prizes before the points expire. EE emphasizes that the message is not genuine and advises against engaging with unknown links or sharing personal information.
To stay safe, customers are advised to avoid clicking on any links or disclosing personal details if they receive messages purporting to be from EE regarding reward points.